Handcrafted in Germany

Contact us per mail!

If you have any questions about our products, comments, suggestions for improvement, ideas, praise, a nice hello or just want to express your love, please send us a message. We will get in touch with you as soon as possible.

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Frequently Asked Questions for QueChaLe

Got questions? No problem – we’ve got answers! Whether it’s about your order, special requests, or just a friendly hello: here you’ll find the most important info at a glance. And don’t worry, at QueChaLe we take the time to reply to every message with a smile.

How fast can I expect a reply?

Faster than you can say “QueChaLe” (well, almost). Usually, you’ll get a reply within 24 hours – and on weekdays, often the very same day.

Can I still change or cancel my order?

Sure, as long as your Tonie shelf hasn’t shipped yet. Send us a quick message through the contact form, and we’ll turn the delivery truck around if needed.

Can you create custom or one-of-a-kind products?

Yes, we can! If you have a wild idea or want custom colors for your Tonie shelf, send it our way. We love turning creative suggestions into new favorite products.

What should I do if my package is damaged or incorrect?

No worries. Send us a photo and a short message, and we’ll take care of a replacement, exchange, or refund - as hassle-free as possible.

Can I just write to you for no particular reason?

Absolutely! We love receiving praise, kind words, or just a simple “hello.” The more love in our inbox, the better our coffee.